You are welcome to contact us if you have any questions or complaints regarding our services.
We value your feedback and commit to resolve your issues in a fair, timely and efficient manner.
When you make a complaint, it is helpful if you could include the following information:
• Describe clearly what happened
• Tell us why you are making a complaint
• Tell us what you would like us to do.
• Please provide your full name, email address and contact phone number.
• Tell us how you would prefer us to contact you.
• If appropriate, please send us any documents that support your complaint.
Handling Your Complaint:
• Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 1 business day.
• If your complaint is urgent, we will prioritise your complaint and attempt to resolve it within 1 working day. If we cannot, we will explain why and the reasons for taking longer.
• We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.
• Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 3 calendar days.
• Complex complaints may take longer than 3 calendar days to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.
• We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.
You can easily reach us in a number of ways:
- Call us at +36-212-620-333
- Email us at support@one-planet-social.com. We answer all emails in less than 24 hours (usually in just a few hours)
- Write to us at ALGORITHM INTERACTIVE Kft., 1114 Budapest, BartókBélaút 66. 3. em. 4, Hungary.
Please also note that all purchases are fully refundable within 30 days from purchase, for any reason. We guarantee you 100% satisfaction with our services. If you feel you are not 100% satisfied, just request a refund within 30 days from your purchase and we will return your money.
All unused credits are 100% refundable within 1 year of purchase, no questions asked.
